Terms and conditions

These terms and conditions ("Terms") outline the rules and regulations for the use of the TANK GARAGE website (referred to as "the Website") and the purchase of automotive aftermarket products or services from TK Garage Pty Ltd (referred to as "the Company").

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By accessing this Website and/or placing an order for products or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

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1. Products and Services

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1.1 The Website, operated by TK Garage Pty Ltd (TANK GARAGE), offers a variety of automotive aftermarket products for sale under the brand name TANK GARAGE. The availability of products is subject to change without notice.

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1.2 Prices for products and services are listed on the Website and are subject to change. All prices are in AUD(Australian dollar) unless otherwise stated.

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2. Ordering and Payment

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2.1 By placing an order on the Website, you are making an offer to purchase the selected automotive aftermarket product(s) or service(s) from TANK GARAGE. Orders are subject to acceptance by TK Garage Pty Ltd.

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2.2 Payment for orders is required at the time of purchase. We accept credit cards, PayPal, and cash for payment.

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3. Shipping and Delivery

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3.1 Shipping and delivery options, as well as associated costs, will be displayed during the checkout process. Delivery times may vary depending on your location and the chosen shipping method.

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3.2 We aim to fulfill orders promptly; however, delivery times are estimates and not guaranteed. We are not responsible for any delays that may occur during transit.

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4. Returns and Refunds Policy

4.1 We at TANK GARAGE are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a Returns and Refunds Policy to provide a hassle-free experience.

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4.2 Eligibility for Returns and Refunds

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4.2.1 To be eligible for a return and refund, the following conditions must be met:

• The item must be in its original packaging and unused.

• The return request must be made within 30 days from the date of delivery.

• Proof of purchase (order number, receipt) is required.

4.2.2 Certain products, such as personalized or custom items, may not be eligible for returns unless they are faulty or damaged upon arrival.

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4.3 Process for Returns and Refunds

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4.3.1 To initiate a return, please contact our customer service team with your order details and the reason for the return. We will guide you through the return process.

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4.3.2 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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4.3.3 If your return is approved, a refund will be processed to your original method of payment within 28 days.

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4.4 Shipping Costs

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4.4.1 Unless the return is due to a defect or error on our part, the customer is responsible for the return shipping costs.

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4.5 Damaged or Defective Items

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4.5.1 If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a refund, as per your preference.

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4.6 Additional Clause: For discounted or special-priced items, we regretfully cannot accept return requests based on a "change of mind."

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5. Warranty Policy

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5.1 Warranty Period: Most products are covered by a one-year warranty against manufacturing defects.

5.2 Free Repairs and Replacements: During the warranty period, we offer free repair services for quality issues. If the product cannot be repaired, a replacement will be provided.

5.3 Special Product Warranty: Some special products may have different warranty policies based on proper usage, installation, and maintenance.

5.4 Warranty Exclusions: We may refuse warranty services under the following circumstances:

 

• Physical damage: Products that have been physically damaged due to mishandling.

• Improper use: Products that have not been used according to the provided instructions or guidelines.

• Incorrect installation: Products that have not been properly installed as per the requirements.

• Failure to follow maintenance instructions: Products that have not been maintained as instructed.

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5.5 Final Interpretation:

Tank Garage reserves the right to have the final interpretation of the above terms and conditions. As the owner and operator of the website, Tank Garage retains the right to interpret and modify the returns and warranty policies. In the case of any disputes or uncertainties, Tank Garage's interpretation will prevail.

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Please carefully read and understand the above terms and conditions before purchasing and using our website's products and services.

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6. Privacy Policy

6.1 At TANK GARAGE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

 

6.2 Information We Collect

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6.2.1 We may collect personal information such as your name, contact details, shipping address, and payment information when you make a purchase on our website.

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6.2.2 We also collect non-personal information such as your IP address, browser type, and device information to improve our website's performance and enhance your browsing experience.

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6.3 Use of Information

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6.3.1 We use the collected information for the following purposes:

Processing your orders and providing customer support.
Improving our products and services based on your feedback.
Sending you relevant information about our products, promotions, and updates.
Preventing fraudulent activities and ensuring the security of transactions.

6.3.2 We do not sell, rent, or share your personal information with third parties for marketing purposes.

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6.4 Data Security

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6.4.1 We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.

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6.4.2 While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

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6.5 Cookies and Tracking Technologies

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6.5.1 We may use cookies and similar technologies to enhance your browsing experience and gather information about how you interact with our website.

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6.5.2 You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

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6.6 Your Choices

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6.6.1 You have the right to access, correct, or delete your personal information stored with us. You can also opt out of receiving promotional emails at any time.

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6.6.2 To exercise your rights or make changes to your personal information, please [Contact Link] our customer service team.

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6.7 Contact Information

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6.7.1 If you have any questions or concerns about our Privacy Policy, you can contact us at:

Email: service@tankgarage.com.au

6.8 Changes to Privacy Policy

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6.8.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website.

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7. Limitation of Liability

7.1 To the fullest extent permitted by law, TK Garage Pty Ltd (TANK GARAGE) shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the TANK GARAGE Website or the products/services offered.

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8. Governing Law

8.1 These Terms and the use of the TANK GARAGE Website shall be governed by and construed in accordance with the laws of the jurisdiction of Australia, without regard to its conflict of law principles.

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9. Modifications

9.1 We reserve the right to modify these Terms, Returns and Refunds Policy, and Privacy Policy at any time. Any changes will be effective upon posting to the TANK GARAGE Website. Continued use of the Website after any such changes constitutes your acceptance of the modified Terms.

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10. Intellectual Property

5.1 All content on the TANK GARAGE Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of TK Garage Pty Ltd and is protected by applicable intellectual property laws.

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11. Contact Information

10.1 If you have any questions about these Terms, Returns and Refunds Policy, or Privacy Policy, please contact us at service@tankgarage.com.au.